Customer Support & Virtual Assistant

What We're Looking For

• We're looking for someone who is curious, patient, technically comfortable, and genuinely
• enjoys helping people.
• You don't need to be a technical expert or software developer. What's more important is that
• you're comfortable with technology and can quickly understand how different platforms work.

Essential

• ● Excellent written and spoken English.
• ● Previous experience in customer support, virtual assistance, administration, or a similar role.
• ● Comfortable troubleshooting basic technical issues.
• ● Confident navigating software, logins, 2FA, screen sharing, and online platforms.
• ● Strong communication and problem-solving skills.
• ● Highly organised with excellent attention to detail.
• ● Patient and empathetic when dealing with customers who may struggle with technology.
• ● Curious and willing to learn new systems and software quickly.
• ● Comfortable working independently and taking initiative.

Nice to Have

• ● Experience using Salesforce.
• ● Experience with HubSpot.
• ● Experience with Monday.com.
• ● Experience with Microsoft Teams.
• ● Previous experience working with AI tools such as Claude or ChatGPT.
• ● Experience supporting customers within the construction, technology, or consulting
• industries.