Product Head - Education Loans - RFB - Mumbai - Goregaon

About The Role

Defining new products, processes and documenting of processes related to the loan life-cycle
Improvement in end-to-end login-to-disbursement turnaround time
Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility
Taking complete ownership of user experience across all our products
Driving digital penetration of customers through various initiatives and projects
Enhanced the data collection process with some validations to reduce the overall TAT
Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
Research new technological trends so as to figure out how to incorporate them into products
Facilitate team input into various stages of product development and design
Define and analyze performance metrics & prepare project status and feature
Conceptualize, implement and lead technological advancement and digital transformation projects that help development of better and more diverse products, increment in client satisfaction and engagement, reduction in credit risk
Ensure compliance to all Audit / RBI regulations as well as processes, policies and reports as per company designed systems.