Customer Support Engineer (f/m/d)

ZEISS Semiconductor Manufacturing Technology​

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Enabler for smaller, more powerful, and more energy-efficient microchips​

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Working for tomorrow today. ​

Around 80 percent of all microchips worldwide are produced using ZEISS technologies. As the centerpiece of every electronically controlled system, they have become an integral part of our everyday lives – whether in smartphones, smart homes or smart factories. ZEISS is a technology leader in the field of semiconductor manufacturing equipment. With high-precision lithography optics, photomask systems and process control solutions, ZEISS enables the production of ever smaller, increasingly powerful, and more energy-efficient microchips, and thus plays a pivotal role in the age of micro- and nanoelectronics.

Your role

• Collaborate on installations and upgrades of customer systems in cooperation with local service technicians
• Lead (on-site and remote) local service staff in troubleshooting or installing customer systems
• Prepare systems for customer acceptance
• Assist with troubleshooting of systems at customer sites
• Repair and restore faulty systems at customer sites
• Support the creation and maintenance of service documentation
• Contribute to the development of spare-parts concepts (definition of spare parts and spare-parts demand)
• Deliver initial and ongoing technical training for Carl Zeiss SMT GmbH (SMS) service technicians; course language: English
• Communicate identified equipment weaknesses to Development and Manufacturing
• Provide service requirements to R&D for new and ongoing developments
• Support global service technicians through 2nd level tech support and hotline support
• Assist in the preparation of repair quotes

Your profile

• Successfully completed university studies as a physicist or engineer in the fields of electrical engineering, optics, laser technology, precision mechanics, or a technician with several years of relevant professional experience
• Willingness to travel worldwide (50%)
• Preferably field service experience in optical or electron-optical areas
• High level of communication, teamwork, assertiveness, and sense of responsibility
• Confident in dealing with customers
• Goal-oriented, structured, and independent work style
• Fluent in English, both spoken and written
• Open to other cultural circles

Your ZEISS Recruiting Team

Adrian Kahl