Business Systems Analyst – Insurance

Production and Operational Support

• Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure TFS business practices are represented
• Ensure that proactive, adaptive, corrective and preventive changes conducted by outsourced service provider are functionally sound and consistent with business needs
• Ensure cross-team impacts and dependencies of production activities have been addressed by outsourced service provider
• Assist team lead/functional manager in outsourced service provider oversight, SLA tracking, and Scorecard reporting
• Provide subject matter expertise to support outsourced service provider as needed. Ensure that business practices are represented in support scripts and incident management activates.
• Proactively identify and suggest improvement areas for Operational Support.
• Support internal/external audit requests

Deliver End User Demos and Facilitate Training

• Provide system demos to end users
• Provide training and guidance to new department team members to facilitate knowledge sharing and cross training
• Help coordinate and facilitate end user training sessions

“Must Have”

• § 7-8 years of relevant BSA work experience
• § Strong understanding of the Software Development Life Cycle (SDLC)
• § Knowledge and understanding of industry standard/best practices requirements gathering methodologies
• § Knowledge and understanding of Information Technology systems and software development
• § Strong understanding of testing methodology
• § Ability to understand technical architecture design of business applications
• § Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, etc)
• § Working knowledge of requirements management tools
• § Working independently as well as in project teams

“Nice to Have”

• Understanding of insurance services operations
• Understanding of financial services operations; knowledge of internal operations and systems a plus
• Project Management experience is a plus
• Understanding of Scrum framework

All your information will be kept confidential according to EEO guidelines.