Verification Officer- Ennis NDLS

We are looking to recruit a Verification Officer to work at our Ennis NDLS Centre, the position is a 3 month fixed term part-time hours contract. . This Agent Network is part of the National Driver Licence Service which SGS Ireland is delivering on behalf of the Road Safety Authority (RSA).

ROLE OVERVIEW  

• Job Title: Verification Officer
• Job Type: Fixed term specific purpose
• Location: Cork City NDLS Centre
• Hours: Part-time hours, Mon-Fri 9-5:30, Sat 9-2:30
• Salary: €14.30 p/h

Reporting to the Regional Supervisor, the successful candidate will be responsible for the following activities

• Process driving license applications within a defined timeframe and ensuring that the highest standards of customer services are achieved  including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.
• Ensure compliance with  utilisation of the Front Office Solution and Dual Screen Technology
• Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.
• Ensure full compliance with the Company’s Code of Integrity & Professional Conduct, and at all times adopt behaviour in accordance with SGS Equality & Diversity policy
• Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
• Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
• Comply with Mobile Phone Policy & Comply with Uniform Policy
• Flexibility to travel to cover in NDLS Centres other than your base location
• Commitment to working Saturdays as part of a fair roster rotation of same
• At all times adopt a safe and professional behaviour by exercising due regard for the health and safety of yourself, colleagues and members of the public, in line with the Company’s policies and procedures

• This is not a definitive list and other duties may be added on an Ad hoc basis
• Leaving Certificate and/or FETAC 5 skills certificate or greater

• The ideal candidate should possess the following attributes/skillsets:
• Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector
• Strong customer service focus and experience
• To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.
• Fluency in both written and oral English – excellent documentation skills required
• Use of a Car & a Full Clean Driving License an advantage
• Excellent communication skills vital for this role
• Accuracy and attention to detail is critical. Successful candidate should be pro-active, have excellent organisational skills and attention to detail
• Ability to work under own initiative without regular supervision or as part of a team
• Initiative and excellent problem-solving skills in a fast-paced environment
• Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers
• Excellent PC Proficiency and knowledge of MS Office applications
• Irish Speaker is an advantage