Customer Service Lead

Do you thrive in a fast-paced veterinary hospital, love leading a team, and believe pets deserve amazing customer service? If you're the kind of person who can juggle phones, clients, schedules, and a surprise puppy cuddle without breaking a sweat—we want to meet you!

⭐ This is NOT an entry-level position.

Veterinary hospital experience is REQUIRED. If you haven't worked in a veterinary practice before, this isn't the right fit—but we'd love to hear from you for future opportunities!

What You'll Do

• 🐶 Lead and mentor our incredible CSR team
• 🐱 Deliver exceptional service to clients and their pets
• 📞 Manage appointments, phones, and client communications like a pro
• 💻 Navigate veterinary software and medical terminology with confidence
• 🤝 Partner with doctors and technicians to keep the hospital running smoothly
• ✨ Help create a positive, supportive, drama-free workplace

We're Looking For Someone Who

✔️ Has previous experience working in a veterinary hospital (required)

✔️ Has leadership or supervisory experience (preferred)

✔️ Stays calm under pressure and can multitask with a smile

✔️ Loves people just as much as pets

✔️ Is dependable, organized, and solution-oriented

✔️ Brings positivity, professionalism, and a great sense of humor

Why White Mountain Animal Hospital?

🌲 Live and work in the beautiful White Mountains of Arizona

🐾 Supportive team that truly cares about each other

📚 Opportunities for growth and continued learning

❤️ Spend your days making a difference for pets and the people who love them

If you're ready to lead an amazing front office team and bring your veterinary CSR experience to a practice that values compassion, teamwork, and excellence, we'd love to hear from you!

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.