Senior Technical Trainer

Role Overview

• We are looking for a Senior Technical Trainer – Warehouse Automation & Robotics to design,
• develop, and deliver technical training programs for warehouse automation solutions, robotic systems,
• and associated software platforms.
• The role will be responsible for building technical capability across operations, implementation,
• service, maintenance, and customer teams. The ideal candidate should have strong hands-on
• knowledge of warehouse automation, robotics, material handling systems, warehouse execution
• systems (WES/WMS), and industrial automation, along with the ability to simplify complex technical
• concepts for different audiences.

Key Responsibilities

1. Technical Training

•  Design and deliver instructor-led, virtual, and hands-on technical training programs.
•  Train teams on warehouse automation and robotic systems
•  Conduct training for operators, technicians, engineers, implementation teams, customer
• teams, and service personnel.
•  Develop practical simulations, demonstrations, lab exercises, and troubleshooting scenarios.

1. Training Content Development

•  Create technical training curriculum, manuals, SOPs, quick-reference guides, videos,
• assessments, and certification programs.
•  Convert engineering and product documentation into easy-to-understand training material.

 Develop role-based learning paths for

• i) Warehouse operators
• ii) Technical/service engineers
• iii) System integrators
• iv) Implementation teams
• v) Supervisors and managers
• vi) Customer support teams
• vii) Maintain and continuously update training content based on product releases and
• operational changes.

1. Robotics & Automation Enablement

•  Develop deep technical understanding of the company’s automation and robotics portfolio.
•  Demonstrate system architecture, operating principles, workflows, controls, and safety
• procedures.
•  Train teams on robot commissioning, configuration, operation, preventive maintenance, and
• basic troubleshooting.
•  Explain integration between robots, conveyors, scanners, WMS/WES/WCS, APIs, and other
• warehouse systems.
•  Support new product introductions by developing training and certification programs.

1. Troubleshooting & Technical Support Training

•  Develop troubleshooting frameworks and diagnostic guides for field teams.
•  Create real-world failure scenarios and hands-on troubleshooting exercises.

 Train teams to diagnose issues related to

• a) Robot communication
• b) Sensors and scanners
• c) control systems
• d) Network connectivity
• e) WES/WCS workflows
• f) System integration
• g) Mechanical/electrical failures
• h) Software and configuration issues
• i) Work closely with Engineering, Product, Service, and Operations teams to incorporate field
• learnings into training.

1. Training Governance & Certification

•  Establish technical competency frameworks and certification standards.
•  Conduct assessments, practical evaluations, and certification tests.
•  Track training completion, competency levels, and certification status.
•  Measure training effectiveness through assessments, feedback, operational KPIs, and post-
• training performance.
•  Identify skill gaps and recommend targeted learning interventions.

1. Customer & Partner Training

•  Conduct technical training for customers, system integrators, channel partners, and third-
• party service teams.
•  Support customer onboarding and go-live readiness through structured training programs.
•  Deliver train-the-trainer programs to enable customers and partners to independently train
• their teams.
•  Travel to customer sites, warehouses, demonstration centers, and implementation locations
• when required.

Required Technical Skills

•  Strong understanding of warehouse automation and intralogistics.
•  Hands-on experience with robotics and automated material handling systems.
•  Knowledge of WMS, WES, WCS, PLC, sensors, scanners, and industrial networks.

 Understanding of warehouse processes such as

a) Receiving

• b) Putaway
• c) Picking
• d) Sortation
• e) Packing
• f) Dispatch
• g) Replenishment
• h) Returns
•  Knowledge of system integration, APIs, data flows, and automation interfaces.
•  Ability to understand technical architecture diagrams and process flows.
•  Strong troubleshooting and problem-solving capability.
•  Experience with LMS/e-learning platforms and digital training tools.
•  Proficiency in PowerPoint, Excel, documentation tools, and technical content creation.

Preferred Qualifications

•  Bachelor’s degree/diploma in Engineering, Mechatronics, Robotics, Automation, Electrical,
• Electronics, Mechanical, Computer Science, or a related discipline.
•  9–15+ years of experience in warehouse automation, robotics, industrial automation,
• intralogistics, or technical training.
•  Experience working with automation solution providers, system integrators, 3PLs, e-
• commerce, retail, manufacturing, or logistics companies.
•  Experience in developing technical certification programs is highly desirable.
•  Experience with Lean, Six Sigma, TPM, or operational excellence would be an advantage.

Key Competencies

 Strong technical communication and presentation skills
 Excellent instructional and facilitation skills
 Hands-on and practical approach to learning
 Ability to simplify complex technical concepts
 Strong stakeholder management
 Customer-facing communication skills
 Analytical and troubleshooting mindset
 Training needs analysis
 Content development and documentation
 Project and program management
 Willingness to travel to customer and warehouse locations
Also, to learn more about what is like to be a Unbox employee, please read more about current employees and company culture:
<https://unboxrobotics.com/>
<https://www.linkedin.com/company/unboxrobotics/>
<https://instagram.com/lifeatunbox>