Implementation Engineer

Role

Implementation Engineer

Experience

3–6 years

Location

Chennai, WFO

About the Role

We are looking for an

Implementation Engineer

to lead the successful onboarding, configuration, integration, and go-live of our SaaS platform for customers. The role requires a combination of

technical understanding, project management, customer-facing communication, and problem-solving skills

.

You will work closely with customers, Sales, Solutions Engineering, Product, Engineering, and Customer Success teams to translate business requirements into scalable technical implementations.

Key Responsibilities

• Own end-to-end
• customer implementation projects
• , from kickoff through go-live and handover.
• Understand customer business processes, requirements, workflows, and technical environments.
• Translate requirements into
• implementation plans, workflows, configurations, and technical specifications
• .
• Create and maintain
• project plans, WBS, timelines, milestones, dependencies, and risks
• .
• Configure the SaaS platform based on customer requirements and best practices.
• Gather and document
• integration requirements
• across CRM, HRMS, ERP, communication platforms, and other business systems.

Work with

• REST APIs, webhooks, SFTP, data imports/exports, and third-party integrations
• .
• Conduct customer
• UAT, training, deployment, and go-live activities
• .
• Identify implementation risks, blockers, and scope changes and proactively communicate them to stakeholders.
• Review and manage
• SOW scope
• , ensuring implementation remains aligned with contracted deliverables.
• Develop implementation documentation, configuration guides, integration specifications, and handover documents.
• Ensure smooth transition from Implementation to Customer Success / Support after go-live.

Technical Skills

• Strong understanding of
• SaaS implementation methodologies
• .
• Working knowledge of
• REST APIs, JSON, webhooks, authentication, and API testing
• .
• Experience with integrations involving platforms such as
• Salesforce, HubSpot, Microsoft, HRMS/ERP systems, or similar enterprise applications
• .
• Ability to understand data structures, field mapping, workflows, and integration dependencies.
• Familiarity with tools such as

Postman, Jira, Confluence, Excel/Google Sheets

• , or equivalent.
• Basic understanding of databases/SQL is an advantage.

Preferred Experience

• 3–6 years of experience in
• SaaS implementation, professional services, solutions engineering, technical consulting, or customer onboarding
• .
• Experience implementing
• B2B SaaS products for mid-market or enterprise customers
• .
• Experience working on projects involving
• APIs and third-party integrations
• .
• Experience in customer-facing technical roles is highly preferred.