AGENCY MANAGEMENT OFFICER

This position is primarily responsible for the management of third-party collection agencies to ensure that set collection targets are met while adhering to the Bank and its regulators’ compliance requirement. Responsibilities: Monitors that third-party agents carry out agreed plans and strategies in order to achieve the collection targets for endorsed accounts. Supervises and/or spearheads necessary training of subordinates (in-house and agency personnel). Reviews, endorses and/or approves execution of the following: >Endorsement/ re-endorsement or pull-out of account to third party providers >Guidelines, work instructions, contracts, and communication templates which are directly related to agency management. >Affiliation or disaffiliation of new Collection Agencies >Prepares request to secure approval for re-payment, workout, payment extension waivers and discounts, suspension of collection/legal action Performs, supervises and/or approves other tasks that may be assigned to the Agency Management Team from time to time. Reviews and evaluates performance of third-party providers Qualifications: Graduate of any 4 year Bachelor’s/College Degree, preferably related to Business, Banking or Finance With extensive experience in handling collection-related job and supervising people, service sales, or agency management Knowledge in bank products such as loans, insurance, and deposits. Strong leadership and people management skills, strategic and analytical skills, numeracy, communication and negotiation skills.