Commercial Support Officer (Jakarta)

Job Title : Commercial Support Staff Division / Dept. : Commercial Support Company : Protelindo Group (Filled in By OD) Report to : Head of Commercial Support Supervise : - MAIN RESPONSIBILITIES • Collecting required invoice supporting documents to be attached in commercial invoice • Follow up process approval for each individual required supporting documents • Responding to any inquiries required by customers to proceed the approval process • Perform any required action such as reconciliation, justification, detail explanation & presentation to customer • Planning appropriate schedule to prepare, propose, reconcile, approval process request of each individual supporting document • Coordination with other internal directorate, division & department regarding the assistance required for the invoices supporting document collection process • Preparing billing projection and completing any required follow up action • Updating billing progress on internal database OTHER RESPONSIBILITIES • Business partner for inter-directorate, inter-division & inter-dept coordination to advice, assist or execute troubleshooting or execute improvement program • Perform collaboration with other stakeholders by performing coordination with internal and/or external stakeholders to ensure the operational running smoothly. JOB REQUIREMENTS • Job Experience : • Min. 1-3 years in related field • Telecommunication industry experience preferred • Customer relation experience preferred • Fresh graduate are welcome to apply • Formal Education : Doc. Code No : Doc Type : Form Doc Level : Revision Status : Reference : Effective Date : Page : • Min. Bachelor degree in any major. • Other Skills : ▪ Advanced in Microsoft Office, specifically Excel ▪ Familiar with Power BI, or any other analytical software ▪ Strong data analytics skills and the ability to work closely with the assigned various team. ▪ Strong in Reporting Management Skill ▪ Good teamwork and interpersonal skills ▪ Positive, can-do attitude, well-organized and extremely detail-oriented. ▪ Able to thrive in a fast-paced, client-centric teamwork environment. ▪ Excellent verbal and written communication skills. ▪ Fluent in English both oral and spoken • Other Specific Requirements : • Strong interpersonal, social, communication & negotiation skills