Skip to content
← Back to job listings

Customer Service Professional III

Fa Eups Saasfaprod1 · Guangzhou, Guangdong, China

Customer SuccessImported listingfull-time3 days ago

About The Role

  • Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
  • Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
  • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
  • Prioritizes customer needs, determines any special requirements, and obtains required information and samples to open the project.
  • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
  • Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
  • Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
  • Performs other duties as directed.
  • Bachelor's degree and generally one year of customer service experience.

Similar roles you might like 12 found

See all →
Mgr, Corp Comp & Ethics - Shanghai
Syneos Health
full-timeCHN-Shanghai, China
Salary not disclosedPosted today
Customer Service Officer
arrow (workday)
full-timeShenzhen, Guangdong, China
Salary not disclosedPosted 1 day ago
Customer Service Officer-Medical Devices
8121 BSI China
full-timeBeijing, China
Salary not disclosedPosted 2 days ago
Client Manager
8121 BSI China
Remotefull-timeRemote, China
Salary not disclosedPosted 2 days ago
Officer, Customer Service
PHKLMB Prudential Hong Kong Limited
full-timeMacau, Hong Kong SAR, China
Salary not disclosedPosted 3 days ago
Senior Cloud Solutions Engineer
CN30 AZ Investment (CN) Co Ltd Company
full-timeChina
Salary not disclosedPosted 4 days ago
Medical Scientist - Shanghai
Syneos Health
full-timeCHN-Client, China
Salary not disclosedPosted 6 days ago
Site Contracts Lead - Shanghai
Syneos Health
full-timeCHN-Client, China
Salary not disclosedPosted 6 days ago

This is an external listing. JobSpring does not represent or verify the employer. Report this listing