Business Relationship Manager

Job Advert

Business Relations Manager

37.5 hours per week

The Yorkshire Clinic - Bingley

The Yorkshire Clinic is one of West Yorkshire's leading private hospitals, part of Ramsay Health Care UK, one of the leading independent healthcare providers in England.

The hospital opened in 1982 and has built an excellent reputation for delivering first class healthcare for patients with health insurance, patients who are self-funding treatment and NHS patients exercising choice through the e-referral system.

The Role

This exciting role, leading a small team and reporting to the Hospital Manager, is pivotal in driving growth and increased referrals across all payor channels into the hospital, by developing and delivering excellent stakeholder engagement and communications.

The Business Relations Manager role is based primarily on site but will include travelling to visit stakeholders in our regional area. The role is accountability for increasing and delivering targeted referrals and revenues by building strong links and effective stakeholder relationships across the referring healthcare community.

The successful candidate will organise and facilitate educational events and develop referral opportunities between consultants, GPs and other external stakeholders through various high quality communication methods, both virtually and face to face.

You will be responsible for assisting with developing an engagement strategy and delivering promotional activity.

The role will be supported by using analytics and data insight to ensure optimal use of time and resource for both new and existing referrers in order to develop your portfolio, and to identify opportunities for business development in line with the centre’s strategic business plan and targets.

What you’ll bring with you

• Experience of working in a similar role within healthcare or proven track record in sales and account management environment.
• Ability to work effectively in a team environment and autonomously when in a field-based role.
• Excellent communication and negotiation skills.
• Tenacity and resilience; a strong desire to achieve targets.
• Strong IT literacy.
• Flexibility to work evenings and some weekends for planned schedule of events / hospitality.
• Great customer service skills with the ability to build lasting client relationships.
• Excellent time management skills with the ability to re-prioritise and adapt quickly.
• Excellent interpersonal skills and ability to build and maintain commercial relationships and networks.
• An understanding of the UK healthcare market
• Full UK driving licence and access to a vehicle.

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants
• Discounted Bupa Dental Insurance
• Life Assurance (Death in Service) x3 your base salary
• Private Pension, with Ramsay matching up to 5% after a qualifying period
• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days
• Flexible shift patterns, where possible
• Family friendly policies including enhanced parental leave
• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development
• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts
• Cycle2Work scheme
• Subsidised staff restaurant, where possible
• Free parking on site, where possible

About Us

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We are committed to equality of opportunity for all, this role is subject to an Enhanced DBS check.

We value your application and welcome any questions you may have prior to applying.

Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.