Implementation Analyst III

Role Summary The Implementation Analyst III role is responsible for managing customer-facing technical engagements, understanding business requirements, and coordinating solution implementation across low-code and custom application environments. This role acts as a bridge between customers, delivery teams, and internal stakeholders to ensure successful implementation of business solutions aligned with customer expectations and platform capabilities. The ideal candidate should possess a strong mix of: Client communication and stakeholder management Requirement gathering and solution coordination Technical understanding of application development and integrations Ability to work closely with development teams on execution priorities Key Responsibilities Customer Requirement Management Interact with customers to understand business requirements and implementation expectations Conduct requirement gathering sessions, workshops, and solution discussions Translate business requirements into functional and technical implementation inputs for delivery teams Solution Coordination & Delivery Coordinate with application development teams for timely implementation of customer requirements Track project activities, dependencies, and delivery timelines Ensure customer priorities are aligned with execution plans Technical Consultation Provide functional and technical guidance during implementation discussions Understand integration requirements, APIs, workflows, and system dependencies Work with teams developing solutions using low-code platforms, React, Node.js, Python, and related technologies Client Communication & Stakeholder Management Act as the primary coordination point for customer interactions during implementation phases Provide project updates, implementation status, and issue resolution support Manage customer expectations and ensure smooth communication across stakeholders Testing & Solution Validation Coordinate solution validation and UAT activities with customers Ensure implemented solutions meet agreed business requirements Process Improvement & Adoption Identify opportunities to improve implementation processes and customer onboarding experience Support adoption of AI-assisted workflows and automation approaches where applicable Required Qualifications Education B.E. / <B.Tech> in Computer Science, IT, Electronics, or related field Experience 4 to 8 years of experience in implementation, application delivery, technical consulting, or customer-facing technology roles Required Skills & Knowledge Strong customer communication and requirement gathering skills Good understanding of application development lifecycle and implementation processes Familiarity with low-code/no-code platforms such as n8n and Node-RED Working knowledge of React, Node.js, APIs, MySQL, and system integrations Ability to understand technical discussions and coordinate with engineering teams Strong business understanding and solution-oriented thinking Good analytical and logical problem-solving skills Experience in customer-facing technical discussions and stakeholder management Preferred Skills Exposure to AI tools, automation workflows, or Agentic AI frameworks such as LangChain Experience working in product-based or SaaS implementation environments Understanding of workflow automation and enterprise integrations