Parts Information Coordinator

Represents the first-line communication regarding parts for the Subaru retailer body, ultimately aimed at improving the customer experience and retention. Uses research and problem-solving skills for assessing multiple aspects of the parts supply chain including part status, ordering, availability, transportation options, system functionality, and part specification. Addresses various policy and procedural questions and issues including extended rental and part expedite requests, policy and goodwill authorizations, parts warranty, and claims impact all while providing excellent customer service, sometimes during challenging operating conditions.