Field Technical Service

Field Services Associate Location - Indaiatuba - SP Why You Should Join Industrial Scientific? At Industrial Scientific, our mission is to keep workers safe around the world. As a Field Services Associate, you will play a critical role in helping customers successfully deploy, maintain, and optimize our safety solutions. You will work directly with customers, solve complex technical challenges, and become a trusted advisor who helps organizations protect their people and improve operational performance. This is an excellent opportunity for a technically skilled, customer-focused professional who enjoys problem-solving, travel, and building strong relationships while making a meaningful impact. What You'll Do? As a Field Services Associate, you will provide on-site and remote technical support for Industrial Scientific's products, software, and connected safety solutions. Key Responsibilities Install, commission, configure, and support Industrial Scientific hardware, software, and connected safety solutions. Deliver startup assistance and technical implementation support both remotely and at customer locations. Perform troubleshooting, diagnostics, maintenance, and repair of products, systems, and accessories. Manage scheduled service visits and provide recurring support to assigned customers. Deliver operational and product training to customers both virtually and in person. Partner with customers to resolve technical issues and ensure timely, effective solutions. Serve as a trusted technical advisor, helping customers maximize the value and adoption of Industrial Scientific products and services. Monitor, document, and track customer issues to ensure successful resolution. Collaborate with Sales, Customer Relationship Management, and cross-functional teams to improve customer satisfaction and identify opportunities to expand customer value. Share best practices, lessons learned, and product feedback to support continuous improvement across the organization. Identify and communicate potential upsell or service expansion opportunities when appropriate. What You Bring? Required Qualifications Experience in electronic technician work, field service, technical support, or a related technical role. Strong troubleshooting and diagnostic skills for electronic devices and technical systems. Excellent problem-solving abilities and the ability to resolve customer issues effectively. Strong written and verbal communication skills with the ability to engage a variety of audiences. Ability to work independently while collaborating effectively within a team environment. Ability to manage multiple priorities and work in a highly self-directed environment. Valid driver's license and ability to obtain a passport for domestic and occasional international travel. Proficiency with computers and Microsoft Office applications. Familiarity with networking concepts, including static and dynamic IP addressing. Bachelor's degree or equivalent combination of education, training, and relevant work experience. Preferred Qualifications Experience supporting gas detection products, industrial safety equipment, or related technologies. Experience with Salesforce, Jira, iNet™, or similar service and customer management platforms. Demonstrated success identifying additional customer needs, service opportunities, or business growth opportunities. Technical certifications, training programs, or industry credentials such as: TWIC DISA Confined Space Entry Certification MSHA Certification Knowledge of industrial environments including manufacturing, energy, utilities, construction, mining, or related industries. Key Success Traits Customer-first mindset with a passion for delivering exceptional service. Strong collaboration and relationship-building skills. Continuous improvement mindset and commitment to learning. Ability to balance strategic thinking with hands-on execution. Professionalism, adaptability, and sound judgment in fast-paced environments. What You'll Get? The following section should be customized with the company's actual benefits offerings before posting. Opportunity to make a direct impact on workplace safety and customer success. Hands-on experience with innovative connected safety technologies. Exposure to a wide variety of customers, industries, and technical challenges. Career development and continuous learning opportunities. Collaborative and supportive team environment. Competitive compensation package. Health and wellness benefits. Retirement savings programs. Paid time off and company holidays. Travel and expense reimbursement. Employee recognition and development programs. #LI-NL1 #LI-ONSITE