Manager - Service Management.Technology and IS Security

The Manager - Service Management is in charge of delivery of a world-class Technology service to customers reliably and efficiently (IT and Network) using Service Design, Service Strategy and Service Transition principles. — Development of service management strategies, tools, specialized support requirements and the management of Technology Assets — Planning and implementing Service Management processes, Service Quality Assurance, Monitoring and Analyzing Performance issues of both internal and external customers. The role maintains critical liaison with Group Fintech Technology, MTN Group Technology, and GSM Opco Technology teams to ensure adherence to group mandates. We at MMC are a purpose and value-led organization. At MMC we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live