Hotline Technical Advisor

The IMG TAC Advisor role is crucial in reviewing and promptly responding to dealership technical queries to minimize vehicle downtime. This position involves providing valuable data to the SEO, downstream, and Technical Training teams regarding product and process-related field concerns, thereby enhancing service quality. Responsibilities include full ownership of market TAC metrics, transforming critical concern data for cross-functional teams, analyzing cases of 'Not Fixed Right First Time' (Not FIRFT) to identify causes, and communicating findings to Field Service Engineers (FSEs). The role also emphasizes leveraging modern technology, called SWIS (See What I See) and resources