Deployment Success Manager

Join Valon, a fast-growing fintech company, as a Deployment Success Manager. In this role, you will own the post-go-live operational success of our clients on ValonOS. You will develop a deep understanding of each client's business and operating model, co-develop solutions to close gaps, and stay accountable until the client's operators are running sustainably. This is not a customer support role; it is an active partnership where you will monitor operational health, diagnose root causes, and identify opportunities for growth and efficiency. You will also drive adoption of new products and serve as a conduit between clients and R&D.

• Co-develop solutions with clients to close gaps in process, training, configuration, or product, and stay accountable until the client's operators are running sustainably.
• Monitor operational health, diagnose root causes when work breaks down, rebuild processes around ValonOS capabilities, and identify opportunities for growth.
• Drive adoption of new products and surface upsell opportunities, working closely with Product teams on rollout playbooks.
• This role is for people who have repeatedly been handed messy, important operational problems after the "launch" and found a way to make things actually work
• You have taught yourself new tools because the work demanded it (SQL, dashboards, AI agents, process documentation systems)
• The common thread is not pedigree. It is speed of learning, quality of judgment, and willingness to own the outcome after go-live
• You are comfortable being both strategic (business reviews, staffing models, expansion) and extremely low-level (shadowing ops, rewriting SOPs) in the same week
• You are restless around operational ambiguity. Metrics are red and nobody agrees why—you start investigating anyway
• You can communicate clearly with client executives, operators, engineers, and internal partners without changing the substance of your thinking
• You may be a fit if:
• We are especially excited by high-horsepower operators from servicing operations, enterprise implementation, customer success in complex environments, strategy consulting, banking, Chiefs of Staff, product or business operations, and people from other intense regulated-industry environments who have had to solve ambiguous problems under pressure
• You care about durable client outcomes, not just hitting a go-live date