Senior Research Manager

Join <Booking.com> as a Senior Research Manager, where you will define and drive the understanding of customers and the future of travel experiences. You will lead and grow a high-performing team of skilled researchers, guide research processes, and partner with multidisciplinary product teams to identify customer needs and develop insights for product development. You will also build a fundamental understanding of the current user experience, pull together customer data, and develop an accurate and inspiring picture of our customers to guide ongoing product development.

• Definir y dirigir la comprensión de los clientes y el futuro de las experiencias de viaje.
• Identificar y dar forma a la estrategia de producto, inspirando a los socios multifuncionales a crear grandes experiencias.
• Liderar y hacer crecer un equipo de investigadores altamente capacitados que proporcionen la base para la toma de decisiones informadas y objetivas.

• You will align UX research activities with wider plans and build user-centred practices in product teams
• You are a strong and empathetic leader who manages and develops the members of the team
• You will define and lead research programs that influence the customer proposition
• You have a strong grounding in product development processes and effective cross-functional collaboration skills
• You bring expertise in research practices across all phases of the product life-cycle
• You have excellent knowledge of primary research methods, including surveys, diary studies, interviews, and focus groups
• You also have knowledge of secondary and expert methods, such as literature reviews, cognitive walkthroughs, and desk research
• You are an excellent communicator and will partner closely with senior stakeholders as a member of the research leadership team
• Experience delivering primary and secondary research methods in UX Research
• Excellence in converting research results into influential Product and Design recommendations
• Required past experience performing quantitative research experience (statistics or data science or data analysis)
• Nice to have: awareness of experimentation, product development principles, and e-commerce or travel industry exposure
• Experience managing other managers as part of a growing team of UX Researchers
• 10+ years' UX research delivery from an in-house or agency environment
• Strong analytical skills, with a demonstrated ability to distill the output of complex datasets
• Extensive experience as the research craft point of contact to multiple senior (Director+) stakeholders within Product and Design teams
• Degree or higher degree in psychology, behavioural sciences, HCI, economics or similar professional experience
• Experience with designing, leading and implementing UX Research projects at scale