Manager of Customer Success

Join our team as the Manager of Customer Success, where you will lead and develop a high-performing team of Customer Success Managers. You will drive engagement, mitigate churn risks, and help our clients maximize business value through our AI GRC platform, Risk Cloud. This role requires up to 50% travel and offers a range of benefits, including 47 days off, 12 weeks parental leave, and a $1,000 annual educational stipend.

• Act as a force multiplier for a high-performing team, driving engagement and reinforcing a culture of accountability.
• Lead, mentor, and develop a team of Customer Success Managers, driving professional growth and managing performance.
• Own team-level renewal, retention, and expansion performance metrics, maintaining visibility into the team's book of business.

• Professional Experience: 5+ years of experience in customer success, account management, or an enterprise client-facing role within the B2B SaaS ecosystem
• Configurable SaaS Experience: Experience working within a highly configurable low-code/no-code SaaS environment serving risk, compliance, or security practitioners
• Coaching Mastery: Demonstrated ability and passion for developing individual contributors and driving results through regular feedback, career pathing, and effective performance management
• Leadership Track Record: 2+ years of formal people management or dedicated team leadership experience with direct accountability for team-level retention, forecasting, and coaching outcomes
• Enterprise Focus: Deep knowledge and experience working with the world’s largest companies to deliver outcomes and drive success for their business,
• Stakeholder Navigation: Exceptional communication and presentation skills, with a proven ability to collaborate cross-functionally across Sales, Product, and Services to manage multi-stakeholder enterprise risks
• Ecosystem Familiarity: Hands-on familiarity with customer success management platforms (e.g., Planhat, Salesforce) and comfort using Google suite and Slack
• Domain Credibility: Robust GRC, risk management, or compliance industry knowledge that allows you to guide account strategy and serve as a credible subject-matter resource for your team
• Technical & AI Curiosity: A forward-thinking mindset with a demonstrated curiosity for utilizing Generative AI tools to optimize documentation, asset creation, or team workflows