Front Office Clerk - Night Audit

Join Bally's Lincoln Casino Resort as a Front Office Clerk - Night Audit. In this role, you will be responsible for checking in and out guests, delivering messages, handling complaints, making reservations, and answering/routing calls. You will be the first point of contact for guests, making your role crucial in creating a positive first impression of the hotel. Candidates should have exceptional customer service and communication skills.

• Enhances the guest experience by providing exceptional service, responding to inquiries, and relaying guest requests to appropriate staff.
• Greets, registers, assigns rooms, and issues keys to arriving guests; assists guests in fulfilling their requests and resolving complaints.
• Processes reservation calls, checking availability, quoting rates, detailing property amenities, closing sales, and entering reservations into the property management system.