Clerk - Hotel Front Desk

Join our team as a Hotel Front Desk Clerk! In this role, you will be responsible for answering phone calls, processing reservations, connecting administrative and guest calls, and maintaining awareness of marketing promotions and hotel information. You will also register guests, obtain payment, issue room keys, and settle guest accounts. This position requires standing and walking for long periods, lifting up to 25 lbs, and knowledge of Indiana Gaming regulations. Benefits include 401(k), medical, dental, and vision insurance, employee discounts, and paid time off.

• Accurately process all reservations received from all sources offered to guests, including hotel, special events, and concerts.
• Effectively handle customer disputes and direct guest disputes to the appropriate source when necessary.
• Register guests correctly and procedurally in accordance with established service standards, obtain appropriate payment for guests' stay.