Customer Success Manager (Informatica)

Join our team as a Customer Success Manager (Informatica) and become a key player in ensuring our high-value customers achieve a significant return on their investment with our platform. In this role, you will serve as a trusted advisor, addressing both technical and business concerns, and aligning them strategically with customer priorities. You will be responsible for the delivery of all Signature deliverables, overseeing the overall customer experience, and driving renewal and expansion. Additionally, you will develop and maintain strong relationships with key stakeholders, act as a primary point of contact for major incidents, and collaborate with various teams to lead and coordinate customer relationships for success and revenue opportunities.

• Serve as the single point of customer accountability responsible for the delivery of all Signature deliverables, the overall customer experience, and renewal and expansion.
• Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
• Proactively monitor and conduct quarterly reviews, identify trends, and provide tailored release recommendations to ensure stability, performance, and feature enhancement.
• Excellent communication skills to articulate technical issues to diverse audiences and the ability to translate technical concepts into business terms
• Possess industry-relevant expertise and begin honing skills in a relevant functional area. Should understand the broad impact of the industry on the customer’s business
• Strong consulting skills and demonstrated ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
• Experienced business professional, preferably with 3-4 years of relevant industry expertise in Customer Success, SaaS platform use, Data Management or related fields
• Actively seek out relevant learning activities, approach obstacles as growth opportunities, and seek experienced mentors to accelerate personal development
• 3-4 years experience supporting customers using enterprise cloud data management platforms
• Data Quality
• Experience managing complex renewals and cloud-migration journeys for customers with a mix of On-Premises and SaaS deployments. Guiding legacy On-Premises customers through cloud modernization strategies is a plus
• Master Data Management (MDM)
• Data Governance
• Working knowledge of core data platform features:
• Understanding of consumption-based or AOV-driven licensing models
• Integration (ETL, ELT)
• API Management
• Application Integration & Business Processes
• Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer)