Automation Engineer (Automation Support Applications)

Join Ginkgo Bioworks, a leader in the field of synthetic biology. As an Automation Engineer, you will be responsible for monitoring deployed RAC systems, responding to errors, and working on continuous improvement projects. You will be the primary owner of Ginkgo's Autonomous Lab during overnight hours, troubleshooting errors, performing instrument maintenance, and addressing user tickets. This role requires strong attention to detail, collaborative communication, and project management skills.

• Assurer la surveillance et la récupération rapide des systèmes RAC déployés, en répondant aux erreurs et en travaillant sur des projets d'amélioration continue.
• Être le principal responsable du laboratoire autonome de Ginkgo pendant les heures de nuit, en effectuant des réparations, en maintenant les instruments et en répondant aux tickets des utilisateurs.
• Développer et valider des scripts d'automatisation et des modèles de configuration qui standardisent les installations et réduisent l'effort manuel.

• All members of this team must be highly trained with lab automation instrumentation in addition to being the global experts on our own scheduling and control software and our integration hardware
• This role requires strong attention to detail, collaborative communication and project management skills to excel
• Customer-focused approach, balancing customer needs while considering technical feasibility
• Proactive problem-solving mindset and the ability to adapt in fast-paced environments
• Ability to bend, reach, and lift, push, or pull up to 25lbs. Ability to stand or walk for long periods of time. Repetitive action may be required while performing tasks
• Occasional travel to customer sites for 1-2 weeks to conduct SAT (less than 10% total time)
• Self-motivated and capable of managing time and tasks with minimal supervision
• Bachelor’s degree in Engineering, Life Sciences, or a related technical field, and 4–7 years of relevant experience in laboratory automation, systems integration, or related technical work; or an equivalent combination of education and progressively responsible, hands-on experience (typically 6+ years total) that demonstrates the same level of knowledge and ability
• Strong interpersonal and teamwork skills; ability to convey concepts and priorities, as well as an ability to solicit and/or accept feedback
• On-site presence required 5 days/week (Boston, MA), strong communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences. This position will follow a graveyard shift schedule (10PM-6AM, five days per week)
• Experience in operating, troubleshooting, or maintaining laboratory automation equipment or other complex automated machinery
• Experience in a customer-facing role with an explicit Service Level Agreement (SLA)
• Experience in the Life Science industry, ideally in a lab or research setting. Proven track record of working in high-stakes environments, contributing to significant scientific advancements and operational improvements
• Experience in workflow/process scheduling software or interacting with multi-device systems. Expertise in managing complex workflows and integrating multiple devices to optimize laboratory processes and enhance productivity