WFM Capacity Planning Analyst

Join Wise, a global technology company on a mission to make international money transfers easier and more affordable. As a WFM Capacity Planning Analyst, you will be responsible for developing and maintaining workforce capacity plans, validating demand forecasts, and ensuring a smooth handover to scheduling. You will work closely with various stakeholders and play a key role in driving workforce strategy and decision-making.

• Develop and maintain workforce capacity plans, ensuring alignment with demand forecasts and operational constraints.
• Collaborate with cross-functional teams to validate demand drivers, forecast inputs, and operational feasibility of capacity plans.
• Translate capacity plans into hiring requirements, including hiring volumes, start dates, and ramp profiles.
• 2–4 years of experience in Workforce Management, Capacity Planning, Forecasting, Planning, or Operations Analytics.
• Experience working in high-volume operational environments (contact centre or case-based).
• Exposure to planning cycles, stakeholder validation, and workforce supply planning.
• Strong understanding of capacity planning concepts, including demand vs supply balancing, AHT and productivity drivers, shrinkage and availability, skill-based capacity modelling.
• Ability to build, maintain, and explain structured planning models.
• Comfortable analysing scenarios and articulating impacts and risks.
• Strong proficiency in spreadsheets (Excel / Google Sheets), including complex formulas, scenario modelling and data validation.
• Experience working with WFM or planning tools (e.g. Calabrio, NICE, Verint, or similar) is preferred.
• Comfortable working with large datasets and multiple data sources.
• A self-starter who is comfortable working autonomously.

## Additional Information
**About this role:**

• **Location: Tallinn (sponsorship available)**
• **Salary: Salary range: 2,950€ - €3,750€**

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit [<Wise.Jobs>](https://www.wise.jobs/).

Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).