SSE Performance Steering Head

Join Wise, a global technology company on a mission to make money transfer and management easier and more affordable for everyone. As the Global Head of Performance Steering, you will lead a high-impact team and architect data-driven frameworks to maximize capacity, reduce operational variance, and ensure operational efficiency as the company scales.

• Lead and mentor a global team of Performance Steering Leads, setting the long-term vision for metric governance and efficiency reviews.
• Oversee the setting of aggressive yet achievable targets for core metrics across all global service teams and vendor partners.
• Act as the final point of escalation for complex Root Cause Analyses, ensuring that performance "triggers" lead to immediate, measurable action plans.

**A bit about you**

You are a "builder" who thrives in non-corporate, fast-moving environments. You have a deep understanding of how large-scale operations function and a passion for using data to solve human and process-driven problems.

**Must-Haves**

• Proven Leadership: 7+ years of experience in high-growth operations, with a track record of leading teams of leads or senior individual contributors.
• Analytical Power: Expert-level proficiency in SQL and data visualization. You must be comfortable interpreting complex statistical control metrics to assess process stability.
• WFM Mastery: A deep "under the hood" understanding of Workforce Management (WFM) and efficiency metrics.
• Storytelling with Data: Ability to take complex operational data and turn it into a compelling narrative for senior stakeholders, influencing roadmaps without direct authority.
• The "Wise" Mindset: You are entrepreneurial, hands-on, and ready to challenge conventional approaches or risk-averse mentalities.

**Nice-to-Haves**

• Experience with Python or advanced automation tools (e.g., Twilio).
• A background in FinCrime or KYC operations within a high-growth FinTech environment.
• Experience managing "dotted line" relationships across global sites.

## Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit [<Wise.Jobs>](https://www.wise.jobs/).

Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).