Spend Operations Quality Control Specialist

Join Wise, a global technology company on a mission to make money management easier and more affordable for everyone. As a Quality Control Specialist, you will play a crucial role in ensuring the safety and compliance of our card ecosystem. Your responsibilities will include conducting quality reviews, embracing AI-driven automation tools, providing feedback to specialists, tracking performance metrics, and identifying emerging risks. You should have previous experience in quality assurance or a similar operational role, be comfortable using AI tools, and have strong organizational and communication skills.

• Perform regular quality reviews across workflows to ensure compliance with regulatory standards and internal policies.
• Utilize AI tools and automated testing scripts to analyze data and pull insights for process improvement.
• Provide constructive feedback to specialists and collaborate with Training and Process Excellence teams to design remediation strategies.

We need someone with an analytical mind, an eye for detail, and impeccable communication skills who truly lives our values every day:

• **Customers > Team > Ego:** You deliver constructive feedback to specialists and operational leads with empathy, keeping our team's growth and the customer's safety at the heart of everything you do.
• **This isn't just a job, we're a revolution:** You don’t just check boxes. You actively look for ways to optimize our workflows, automate our frameworks, and scale our QC tools using smart technologies.
• **We get it done:** You’re agile, proactive, and comfortable adopting new technologies and AI. You manage your time like a pro and always aim for excellence**.**

**About you:**

• You're based in Tallinn and have the right to work here (we cannot support visas or relocation for this role).
• You have previous experience working within a Quality Assurance/Quality Control team, or have spent at least 3 years in an operational specialist role with a heavy focus on quality testing and compliance.
• You're Comfortable utilizing AI tools, automated testing scripts, and dashboards to analyze data and pull insights.
• You've strong organizational and project management coordination skills to help drive process improvement initiatives and remediation strategies across teams.
• You're an excellent communicator, able to collaborate seamlessly with various stakeholders and build strong relationships between Operations, Risk, Compliance, and Process Excellence.

Sounds like the next step for you? Please **apply latest by 15th of September 2026 EOD** by submitting your CV and answering application questions!

## Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit [<Wise.Jobs>](https://www.wise.jobs/).

Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).