Quality Assurance Team Lead - Payment Operations

Join Wise, a global technology company on a mission to make money management easier and more affordable for everyone. As a Quality Assurance Team Lead in Payment Operations, you will provide expert assurance over operational processes, identify risks and control gaps, and drive improvements. You will lead a high-performing team, manage performance, and collaborate with stakeholders across the organization.

• Lead and manage a team of quality assurance professionals, providing coaching and development to ensure high performance.
• Drive operational excellence by identifying and implementing improvements in quality assurance processes and procedures.
• Collaborate with stakeholders across the organization to communicate QA outcomes, trends, and actionable insights.

**Required:**

• **Professional experience:** 3+ years proven experience in leading, coaching, and managing the performance of a technical or analytical team (5 to 20 employees) in a relevant QA domain, driving operational excellence.
• **Fluent in English** (written and verbal skills) with the ability to clearly articulate your thoughts and recommendations.
• **Delivery:** Proven project management skills to deliver a portfolio of projects and reviews on time and to a high standard. Ability to analyse and drive action to improve the team's metrics.
• **Self-development:** Is committed to continuing to learn and develop leadership skills and deep expertise through industry and trend analysis, regulatory insights, and emerging risk typologies.

**Functional skills:**

• **Risk & Compliance expertise:** Ability to review and interpret policy to support and coach the team to deliver consistent and correct outcomes. Be the escalation point and sign-off final decisions on complex issues, providing robust risk-based rationale.
• **Quality Assurance framework**: Ensures the Quality Assurance approach for your given area remains adequate and effective through business change, and to ensure QA delivers consistent and correct outcomes that stakeholders can trust and rely on.
• **Trend Analysis**: Use data and insights to assess key issues, trends and root causes. Communicates actionable insights to stakeholders to influence and drive positive change, including gaps in policies and processes where relevant. Drives continuous improvement at team and organizational level.
• **Future Ready Technology Leadership:** Develops a culture of AI literacy, encouraging experimentation and efficient use of available tools. Identifies and tests strategic opportunities for automation and AI within the QA process.

**Values & Behaviors**

• **Risk & Compliance Management:** Inspires, leads and role models expected behaviors, fosters a culture of accountability, curiosity, risk management and continuous improvement.
• **Communication and Influence:** Ability to clearly articulate risk, materiality and impacts. Presents clear and concise QA outcomes to senior leaders, summarizing key risks and issues, and influences risk-based, proportionate actions.
• **Process improvement:** Challenges ways of working, critically assesses data and drives continuous improvement, using data to track impacts and benefits.
• **Organizational skills**: Strong organizational skills and time management, and ability to deliver KPIs in a fast paced and high pressure environment.
• **Proactiveness**: Punctual, independent, proactive and willing to get things done. You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player.

**Why should you join?**

If you’re excited to sharpen your quality assurance and risk-assessment skills while making a direct, visible impact on how Wise serves customers, this Quality Assurance Specialist role is a great fit. With a focus on delivering objective, risk-based reviews and actionable insights, you’ll work closely with a range of stakeholders across operations and control functions, contribute to consistent decision-making through calibration and best-practice sharing, and help drive improvements by identifying themes, root causes, and opportunities to strengthen our processes—supporting Wise’s mission of Money Without Borders.

## Additional Information

**Salary**: 3 450 - 4 500 EUR monthly gross + RSU (Restricted Stock Units)

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit [<Wise.Jobs>](https://www.wise.jobs/).

Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).