Demand Management Analyst

Join Wise, a global technology company on a mission to make money management easier and more affordable for everyone. As a Demand Management Analyst, you will play a critical role in transforming fragmented demand signals into structured, forecast-ready inputs to support headcount planning and SLA performance. You will provide senior-level oversight, execute high-rigor analytical modeling, and act as the primary point of contact for senior leaders. Additionally, you will lead post-launch monitoring, conduct root cause analysis, and provide mentorship to junior team members.

• Transform fragmented demand signals from various departments into structured, forecast-ready inputs to support headcount planning and SLA performance.
• Lead the structured intake of demand drivers into a centralized Source of Truth (SOT) and develop and implement a Tier Framework to classify drivers based on volume impact.
• Perform high-rigor "What-If" scenario modeling to evaluate the SLA and cost impact of launch delays or volume spikes, and execute advanced data extraction using SQL.
• 3–5 years of hands-on experience in Workforce Management, Demand Planning or Capacity Planning in high-volume environments.
• Advanced proficiency in Excel/Google Sheets (complex modeling and macros) and SQL (joins, subqueries, window functions).
• Professional fluency in English; additional operational languages are a plus.
• Ability to implement advanced statistical methods (e.g., ARIMA or GARCH) for time-series forecasting.
• Expertise in understanding and transforming demand signals into forecast-ready inputs for headcount plans.
• Ability to translate complex technical analysis into 3-slide narratives that influence non-technical Product leads.
• Capability to build dynamic "What-If" models to quantify operational risk.
• Deep understanding of SLA mechanics, AHT drivers, and intraday distribution patterns.
• Effectively persuades and negotiates with senior leaders, gaining buy-in for complex capacity initiatives.
• Makes timely, risk-based decisions even with incomplete information during operational volatility.
• Comfortably pushes back on unrealistic launch timelines when data indicates capacity risk.
• Demonstrated ability to influence execution quality and coach others without formal direct-report authority.
• Strong accountability for demand driver accuracy and output metrics.
• Acting as problem-solver who identifies opportunities and challenges assumptions, rather than simply executing assigned tasks.

## Additional Information

If you're interested, please apply by submitting your CV in English.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit [<Wise.Jobs>](https://www.wise.jobs/).

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