Customer Support Specialist - 1 Year Fixed Term

Join Wise, a global technology company on a mission to make money management easier and more affordable for everyone. As a Customer Support Specialist, you will be responsible for resolving complex customer issues, maintaining a customer-focused mindset, and collaborating with your team. This is a 1-year fixed-term contract position.

• Atender y resolver consultas de clientes a través de múltiples canales (teléfono, chat, correo electrónico) de manera profesional y eficiente.
• Tomar la iniciativa en la resolución de problemas, utilizando habilidades de pensamiento crítico para identificar las respuestas adecuadas.
• Mantener un enfoque centrado en el cliente para resolver contactos, utilizando la escucha activa y la empatía para comprender los requisitos únicos de cada caso.

**1. Experience:**

a. Has a minimum one year customer support experience in a contact centre and a desire to continue to grow their career with Customer Support.

b. Experience working across multiple channels (phone, chat, email)

**2. Adherence:** Proven track record of meeting quality standards in a contact centre role.

**3. Language:** Fluent in Japanese and proficiency in English. Fluency in Korean is a plus.

**4. Communications:** Strong communications skills and empathy, with the ability to manage difficult conversations with customers.

**5. Flexibility:**

a. Flexibility in working hours/shifts (morning, day, weekend, public holidays shifts). Specialists may be required to attend team calls, including video interaction with other offices

b. Able to understand the direct contribution of consistent presence and schedule adherence to holistic business needs.

**6. Mindset:**

a. Self starter, able to work independently with knowledge resources, proactive, solution oriented, ownership mindset.

b. Great fit to our values and company culture.

c. Able to keep up with constant change, patient, and flexible.

d. Willingness to use emerging technology where appropriate

**7. Security:** Understanding and following data security procedures is critical, especially as data privacy regulations evolve.

**8. Compliance:**

a. Must be legally authorized to work in the assigned location.

b. Required to complete successful background screening.

**This role is a 1 year fixed term contract.**

## Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit [<Wise.Jobs>](https://www.wise.jobs/).

Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).