Customer Support Site Lead

Join Wise, a global technology company on a mission to revolutionize the way money is moved and managed. As the Customer Support Site Lead in Budapest, you will play a crucial role in driving site strategy, leading a team of Senior Team Leads, and ensuring operational excellence. You will be the local anchor for customer support, collaborating with various teams to solve challenges and enhance talent retention. This is a high-impact leadership position that offers the opportunity to make a significant impact on the company's growth and success.

• Drive Site Strategy by translating global and regional objectives into localized, data-driven action plans for the Budapest hub.
• Lead through Leaders by mentoring and growing a team of Senior Team Leads, ensuring they have the tools and feedback to scale their own teams effectively.
• Own Operational Excellence by being responsible for the site’s global performance across areas such as Quality, Cost, and Speed.