Banking Operations Manager

Join Wise, a global technology company on a mission to revolutionize the way money is moved and managed. As a Banking Operations Manager, you will play a crucial role in building operational relationships with key global banking partners, driving partner performance, and improving operational visibility. This is a senior individual contributor role with high autonomy and broad stakeholder exposure.

• Establish and maintain operational relationships with key global banking partners, ensuring regular performance reviews and follow-up on action items.
• Monitor partner performance by analyzing speed, reliability, incidents, service level agreement (SLA) gaps, and operational costs, and drive improvements.
• Collaborate with internal teams, including Banking, Finance, Legal, and risk management, to address partner fees, losses, contract discussions, and regulatory expectations.

• You are placed in **Hyderabad**, and have a **right to work in India**
• You have **5+ years of experience** in **banking operations, payment operations, partner/vendor management, risk management, operational excellence** or a similar field.
• You understand **payment operations** and **banking partner relationships.**
• You are **highly data-driven**: you can investigate issues, form a clear hypothesis, size the impact and build an evidence-based case for action.
• You are strong at **stakeholder management** and can **influence** internal teams and external partners **without direct authority**.
• You are comfortable having **difficult conversations** and holding partners or internal teams accountable in a clear, constructive way.
• You can **operate in ambiguity**, prioritise across a broad portfolio and move work forward without waiting for perfect instructions.
• You communicate **clearly and concisely**, especially when translating complex operational issues for different audiences.
• You have a strong **ownership mindset**, good judgement under pressure and a practical approach to solving problems.
• You care about **controls, documentation and operational resilience**, especially where partner performance can affect customers, risk or customer money.

**Nice-to-haves:**

• Experience working directly with banks, payment schemes, correspondent banking or high-volume payment infrastructure.
• Experience running operational reviews, quarterly business reviews or service reviews with banks, vendors or strategic B2B partners.
• Experience with SLA management, contract discussions, liability, fee reconciliation or cost recovery.
• Experience in Treasury Operations, liquidity, safeguarding, financial risk or operational risk.
• Experience with SQL, Looker, Tableau or other data tools.
• Experience working across global teams, time zones and senior stakeholder groups.
• Additional language skills relevant to global banking partner management.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit [<Wise.Jobs>](https://www.wise.jobs/).

Keep up to date with life at Wise by following us on [LinkedIn](https://www.linkedin.com/company/1769571/) and [Instagram](https://www.instagram.com/wisecareers/).