Regional Service Coach - East-1

Join MSX International, a leading partner to automotive OEMs and mobility companies worldwide. As a Regional Service Coach, you will drive service excellence processes, enhance service experience, and support digital adoption initiatives. You will travel to assigned dealerships, conduct audits, and provide training to dealership teams. A diploma or bachelor's degree in Mechanical or Automobile Engineering and 5-7 years of experience in automotive service operations are required.

• Assurer la satisfaction maximale des clients en atteignant les indicateurs de performance clés grâce à une mise en œuvre efficace des processus d'excellence du service.
• Conduire l'adhésion aux processus d'excellence du service de bout en bout à travers tous les points de contact du service au sein des régions assignées.
• Collaborer avec des équipes interfonctionnelles pour améliorer l'expérience de service et l'efficacité opérationnelle des concessionnaires.

• **Qualifications & Technical Skills**
• Diploma or Bachelor's Degree in Mechanical or Automobile Engineering.
• **Experience**
• 5–7 years in Automotive Service Operations, Dealer Service Management or Service Excellence. Commercial vehicle industry experience preferred.

• Advanced MS Excel, PowerPoint and Word
• Dealer Management System (DMS)
• Power BI (Preferred)
• Data Analysis
• PDCA Methodology
• Root Cause Analysis

## Additional Information

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.