Diagnostic Support Trainee

Join MSX International, a leading partner in the automotive industry, as a Diagnostic Support Engineer Trainee. In this role, you will monitor diagnostic trouble codes and CAN parameters, provide customer assistance, coordinate with dealers, and track issue resolution. You will also conduct job card analysis for continuous improvement. Ideal candidates have experience in customer support, vehicle service, or command center operations, and possess strong problem-solving and communication skills.

• Monitor Diagnostic Trouble Codes (DTC) and Controller Area Network (CAN) parameters at the Command Center 24/7, and raise tickets immediately when an issue is detected.
• Respond to triggered DTC/CAN alerts by creating internal tickets in the DMS system, and provide Level 1 (L1) support over the phone to guide customers/drivers.
• Coordinate with dealers to ensure the issue/ticket is resolved completely and in a timely manner, and provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status.

**Qualifications:**

• Experience in customer support, vehicle service, or command centre operations.
• Strong problem-solving and communication skills for guiding customers and coordinating with dealers.
• Familiarity with DMS systems, ticketing tools, and vehicle diagnostics (DTC/CAN).
• Ability to work in a 24/7 environment and handle critical issues efficiently.
• Strong analytical skills for reporting and KPI tracking

## Additional Information

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.