Automotive Technical Support Coordinator

Join MSX International, a leading partner to vehicle manufacturers and mobility organizations globally. As an Automotive Technical Support Coordinator, you will ensure the delivery of agreed services, optimize team capacity allocation, and maintain a high level of service aligned with customer expectations. You will manage your specific scope of responsibility, monitor individual performance, and develop strong collaboration with internal and external stakeholders.

• Manage the specific scope of responsibility, ensuring the teams provide the expected Technical Support service in line with the expected SLA.
• Monitor and steer the performance of the Technical Support operations, including quality checks, individual coaching, and performance evaluations.
• Organize and deliver Lean workshops to address targeted operational challenges, and represent the Technical Support Team in various meetings.

• 5-10 years of Network Support hub experience
• Technical college level or acquired by experience
• Automotive certification
• Strong knowledge on vehicle mechanical, electrical, computer system.
• Knowledge of diagnostic and repair tools and Dealer information software, parts systems
• Analytic skills
• Data based decision
• **Fluency in English, proficiency in French or a Nordic language is a plus**

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Repair Optimization & Compliance
• Learning Solutions
• Distribution & Sales Performance

Our proven track record means that we now partner with almost every car manufacturer on the market.

**The MSX Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSX Mission**

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.

**The MSX Vision**

To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.