Account Manager (Mid Market - Customer Growth)

Join Coupa as an Account Manager for the Mid Market Customer Growth segment. In this role, you will be the primary point of contact for customers after launch, advising them on strategies to maximize the value of the Coupa platform. You will be responsible for contract renewals, identifying cross-sell opportunities, and achieving revenue growth targets. Additionally, you will manage customer relationships, develop a customer success roadmap, drive periodic business reviews, and identify expansion opportunities within customer accounts. A strong background in customer/client management and experience in procurement software is required.

• Représenter le point de contact principal entre Coupa et les clients après le lancement du client, en conseillant les clients sur les stratégies pour maximiser la valeur de la plateforme Coupa.
• Assurer le renouvellement des contrats, identifier et conclure des opportunités de vente croisée, et être responsable des objectifs de croissance des revenus.
• Gérer les relations et surveiller la performance des clients, développer une feuille de route pour le succès des clients et conduire des examens d'affaires périodiques.

• Strong background in customer/client management
• Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software
• Procure-to-Pay or Source-to-Contract domain expertise
• Experience in developing and maintaining executive relationships and associated influencing strategies
• Project management including leading disparate, cross-functional, cross-enterprise project teams
• Ability to have value-based conversation with business executives