Transition Manager (H/F)

Join TCS France as a Transition Manager, where you will be responsible for the end-to-end service transition from current state to steady state operations. You will lead transitions for new logos, renewals, vendor takeovers, carve-ins/carve-outs, and major transformations impacting Run services. Your role will cover service lines including IT Infrastructure, Cloud, Application Support, and SAP. You will ensure compliance with contractual obligations, security and regulatory requirements, and TCS delivery standards.

• Lead transitions for new logos, renewals, vendor takeovers, carve-ins/carve-outs, and major transformations impacting Run services.
• Build an integrated transition plan, define acceptance criteria and entry/exit gates, and establish governance cadence.
• Drive knowledge transfer from incumbent teams/vendors; create/update runbooks, SOPs, architecture diagrams, CMDB/service maps, support model, and escalation paths.

3\. Qualifications & Experience

• 10+ years of experience in IT delivery with at least 6 years leading service transitions, transformations or complex run engagements.
• The candidate should be AI proficient.
• Proven track record transitioning multi-tower services (Infrastructure/Cloud/App Support and/or SAP) with onsite/offshore delivery models.
• Strong program/project management skills with experience managing integrated plans, budgets, resources and governance.
• Bachelor’s degree in engineering, Computer Science, Information Systems, or equivalent experience.
• Experience working in French and international environments; ability to engage confidently with senior customer stakeholders.

4\. Skills & Competencies

• **Transition & Service Management**: ITIL-based service transition, service acceptance, operational readiness assessments, knowledge management, SLA/OLA design, early life support/hypercare.
• **Governance & Controls**: RAID management, dependency mapping, milestone tracking, quality gates, auditability, and contractual compliance.
• **Stakeholder Management**: Strong communication, negotiation and influencing skills; ability to manage multi-vendor and multi-cultural teams.
• **Technical Breadth**: Working understanding of infrastructure, cloud platforms, application support operations and SAP landscapes; ability to challenge and validate technical readiness with SMEs.
• **Tooling**: Service management tools (e.g., ServiceNow), project planning tools (MS Project/Jira), collaboration tools (Teams/Confluence), monitoring/observability basics.
• **Language**: Fluent English required; French strongly preferred for client-facing roles in France.
• **Certifications (Preferred)**:

• o ITIL v3/v4 Foundation (or higher)
• o PMP / PRINCE2 / Agile certifications (SAFe, Scrum Master) as applicable.
• o Cloud certifications (AWS/Azure/GCP) – at least Associate level preferred.
• o SAP certifications or SAP Solution Manager / AMS experience (for SAP-focused transitions).