Customer Support Agent (F/M)

Join Recommerce Solutions, a leading company in the circular economy and sustainable development. As a Customer Support Agent, you will be the first point of contact for customers, resolving issues and inquiries with professionalism and empathy. You will also help maintain training documents, optimize internal processes, and monitor service quality. This is an opportunity to make a positive impact on the environment while working in a supportive and dynamic team culture.

• Be the first point of contact for customers, primarily through written channels, and resolve customer issues with professionalism and empathy.
• Monitor the handling of contentious cases and ensure they are dealt with correctly, focusing on customer satisfaction.
• Help maintain and update training documents and various knowledge bases, and propose improvements to internal processes.