Service Executive

Join our team as a Service Executive, where you will be the first point of contact for customers, providing exceptional service and support. You will greet and interact with customers, identify their needs, and ensure they are attended to in a timely manner. You will also manage any queue issues, arrange appointments, and maintain communication with the team. Additionally, you will serve aftersales and Web-To-Shop customers, support cashier duties, and assist in general store operations. The ideal candidate will have relevant work experience in retail sales or customer service, be proactive and a good team player, and be fluent in English, Cantonese, and Mandarin.

• Greet and interact with customers in a professional manner, identifying their needs and product interests.
• Manage customer queues, ensuring timely service and addressing any potential issues.
• Maintain good communication with the team, escorting customers and ensuring they are not left unattended.