Senior CRM and Data Analyst

Join Hermès, a prestigious French luxury brand, as a Senior CRM and Data Analyst. In this role, you will be responsible for maintaining high levels of customer data quality and compliance, developing customer knowledge, monitoring customer performance, promoting customer culture and engagement, and deploying CRM and customer data projects. You will work closely with retail teams and collaborate with various departments to enhance customer relations and data management. The ideal candidate will have 3-5 years of experience in CRM or customer data management, proficiency in Microsoft Office, and strong analytical and interpersonal skills.

• Maintenir un haut niveau de qualité et de conformité des données clients.
• Développer la connaissance des clients pour mieux les servir.
• Surveiller régulièrement la performance des clients pour soutenir la performance de vente au détail.