Operation Team Leader

Join Hermès, a prestigious French luxury brand, as an Operation Team Leader. In this role, you will be a key partner to the sales team, responsible for optimizing and simplifying back-office operations, monitoring business performance, and supporting store openings and closings. You will also manage staff rosters, oversee the allocation of uniforms, organize office supplies, and ensure the quality of customer interactions. The ideal candidate will have a minimum of 6 years of relevant retail management experience in the luxury brand industry, excellent communication skills, and proficiency in English and Mandarin.

• Be a real partner to the sales team to optimize and simplify the back-office follow-up of all customer services, complaints, and repair cases.
• Responsible for the business performance of all service-related operations by monitoring the various KPIs.
• Manage the staff rosters to optimize sales floor coverage, taking into consideration overtime, paid leave, sick leave, accidents etc.