In Store Customer Experience Manager - Boutique Roma - (Maternity cover)

Join Hermès, a prestigious French luxury brand, as the In Store Customer Experience Manager in Rome. In this temporary role, you will lead and inspire the team to deliver an exceptional client journey, oversee the customer experience strategy, and manage operations and people. You will be a true ambassador for the brand, promoting a customer-centric culture and elevating service standards.

• Definire, implementare e monitorare strategia di customer experience della boutique, assicurando allineamento con le linee guida della Maison.
• Fornire supporto senior ai team di accoglienza e vendita, intervenendo in situazioni complesse o sensibili come reclami e interazioni VIP.
• Guidare, motivare e sviluppare il team di Customer Experience in-store, stabilendo priorità e definendo obiettivi individuali e collettivi.