Aftersales Service Manager

Join our team as an Aftersales Service Manager, where you will oversee the daily operations of the After Sales Repair Center and lead a multidisciplinary team. You will ensure exceptional craftsmanship, operational efficiency, and a premium customer experience across all post-purchase service touchpoints. Your responsibilities will include team leadership, performance management, inventory management, reporting and data administration, and operational support. The ideal candidate will have a minimum of 5 years of relevant experience in after-sales, customer service, or repair operations within luxury retail or a similar capacity.

• Lead, coach, and supervise the after-sales team, ensuring the highest standards of craftsmanship and customer service.
• Manage team performance through regular technical assessments, performance reviews, and ongoing development initiatives.
• Drive service excellence by identifying gaps in the customer journey and implementing initiatives to improve customer satisfaction and operational effectiveness.