Staff Cloud Support Engineer

Join Crusoe Cloud as a Staff Cloud Support Engineer, where you will be a technical authority and a force multiplier across various teams. You will design reliability guardrails, influence architecture decisions, mentor senior engineers, and protect revenue by preventing large-scale incidents. You should have deep expertise in Linux systems, Kubernetes, networking, and AI/ML infrastructure, and be comfortable operating in ambiguity and leading incident response.

• Serve as the highest-level escalation point for complex P1/P0 incidents, leading cross-functional root cause investigations and partnering with SRE and Software teams to design systemic fixes.
• Design and improve node validation, burn-in processes, performance baselining, and release readiness, while influencing Kubernetes architecture and workload orchestration.
• Mentor P3/P4 engineers, define SOPs and technical standards for support excellence, and partner with Enablement to raise the technical bar across the organization.

• Advanced Linux systems expertise
• Strong networking knowledge: Infiniband, RDMA, RoCE, SDN
• Deep Kubernetes operational experience (CKA-level or higher)
• Experience supporting AI/ML workloads at scale (GPU clusters)
• Proven track record of resolving multi-layer, distributed system failures
• Strong customer communication and executive-facing presence
• 8+ years experience in SRE, DevOps, HPC, or Cloud Infrastructure roles