Customer Support Specialist (Dutch Market)

Join Tibber, a company dedicated to revolutionizing the energy industry. As a Customer Support Specialist for the Dutch market, you will provide exceptional service and support to our customers, build strong relationships, and contribute to process improvements. You will handle technical support, billing and account management, and provide information on energy-saving opportunities. This role offers flexible work hours, a unique office environment, and the opportunity to work in various locations.

• Bouwen van sterke en langdurige relaties met klanten door het leveren van wereldklasse klantenservice.
• Onderzoeken en oplossen van vragen, zorgen en problemen van klanten snel en effectief.
• Ontwikkelen van kennis van de producten, diensten en technologieën van Tibber om nauwkeurige informatie en ondersteuning te bieden.
• You have strong communication skills, both written and verbal. Due to the specialisation on the Dutch market, tickets (or messages) and general customer communication is mostly in Dutch and our business language is English, fluency in both languages is a requirement
• You are able to solve problems quickly, effectively and efficiently, including anything from technical troubleshooting to in-depth billing support
• You are technically literate. You are comfortable in a technology-driven environment and you quickly master working in different programmes
• You are interested in our smart products and services, find sustainability an important business aspect and see the relevance of energy-saving solutions
• You enjoy helping. You have experience in customer service or another relevant field
• You have a customer-oriented mentality and an empathetic attitude