CSM - Data Marketing & Analytics TELCO

Join our Customer Success team as a Customer Success Manager for the telecommunications sector. You will be responsible for managing and coordinating support actions for your portfolio of customers, ensuring their satisfaction and success. You will lead the customer relationship, be the guarantor of customer satisfaction, anticipate churn risks, and participate in the marketing of our offer. You should have 3-4 years of experience in a similar position or in a CRM role in the telecommunications sector, with a strong knowledge of the Martech ecosystem and telecom marketing. Fluency in French and English is required.

• Gérer et coordonner les actions de support pour atteindre les objectifs fixés, en se concentrant sur la satisfaction client.
• Assurer le suivi des indicateurs de gestion des comptes, mettre en œuvre des actions de fidélisation des clients.
• Anticiper les risques de désabonnement et identifier les opportunités de croissance, en collaboration avec l'équipe commerciale.

**Background :**

• You have acquired 3 to 4 years experience in a similar position or have held a CRM position in the telecommunications sector.
• You have a good knowledge of the Martech ecosystem and a broad vision of the CRM, CRM, SaaS software,... market in the context of multi-channel retail, including e-commerce and in-store customer relations.
• You are particularly familiar with the world of telecom marketing, its challenges and its specificities

**Skills :**

• Experience in relationship marketing (CRM animation, loyalty programs, etc.)
• Analytical skills (predictive marketing and scores, segmentations, customer knowledge)
• Appetence for data and digital subjects, ability to exchange and to be a force of proposal with various teams (product, sales, R&D, support or tech)
• Experience working with SaaS-based products, comfortable speaking about complex/technical concepts
• A perfect command of French and English is required, both spoken and written.

**To stand out from the crowd :**

• Facilitate business workshops, training sessions, steering committees: demonstrate leadership and pedagogy, ease in public speaking with business contacts up to C-level
• Develop and deliver marketing materials (workshops, training, analytical studies)
• Transcribe a customer need in a clear and complete way
• Arbitrate, decide taking into account the objectives and constraints of the project (business, technical, commercial...)
• Be a force of proposal with the customers as well as internally
• Demonstrate empathy while being business-oriented: position yourself in the place of the end customer in a bottom-up approach
• Be autonomous and dynamic
• Put into practice a strong team spirit!
• Leverage AI tools and agents to optimize workflows, automate repetitive tasks, and improve overall efficiency.