IT Engineer

Join a cutting-edge quantum R&D organization as an IT Engineer. You will be the primary point of contact for all end-user IT support, managing a diverse workforce and ensuring minimal downtime in a high-pressure environment. Your responsibilities will include diagnosing and resolving hardware and software issues, managing IT inventory, provisioning user accounts, and supporting cleanroom equipment issues. This role offers comprehensive benefits, including medical coverage, stock-based compensation, and flexible vacation policy.

• Act as the first point of contact for all IT incidents and service requests, prioritizing and managing a ticket queue to meet SLA targets.
• Diagnose and resolve hardware, software, network connectivity, and account issues for users across all departments, and support Windows and macOS endpoints.
• Manage IT inventory, track stock levels, order equipment to replenish supply, and maintain a buffer sufficient to support onboarding and break-fix needs without delay.

• Okta, Google Workspace, Slack, M365 and with broader SaaS and identity management across core business platforms — user provisioning, license management, and access control. Strong customer service orientation, with the ability to communicate clearly and patiently with end users across technical and non-technical backgrounds
• Supporting Windows 11 and macOS. Some knowledge of Windows Server fundamentals and core system administration tasks (user/group management, patching, basic server maintenance). Experience with WSUS, MDT, Active Directory, Jamf, M365, and other MDM; Common enterprise ticketing platforms (Jira Service Management or equivalent)
• Hands-on experience with device management platforms — Microsoft Intune (Windows) and Jamf (macOS). Experience with inventory software such as SnipeIT or an equivalent. Comfortable managing enrollment profiles across a mixed-OS fleet. Some knowledge of anti-malware tools
• Able to image, configure, and troubleshoot laptops, workstations, and basic server hardware independently. Comfortable replacing components and managing warranty and repair workflows
• Basic-level networking knowledge (e.g., TCP/IP, DNS, DHCP, VLANs, VPN) sufficient to diagnose and escalate connectivity issues
• Some knowledge of PowerShell for automating routine administrative tasks. Bash or Python a plus
• Familiarity with ITSM frameworks (ITIL Foundation or equivalent)
• Some understanding of cybersecurity practices and endpoint protection
• Prior experience in a manufacturing, pharmaceutical, or research facility with cleanroom or controlled-environment awareness
• Experience supporting scientific or engineering software: EDA tools (Cadence, Synopsys), Python/MATLAB/LabVIEW environments, or instrument control software
• Ability to work independently, triage, and resolve IT issues
• Good communication and documentation skills
• Experience with WSUS, MDT, Jamf, Intune, Active Directory, Okta, Google Workspace, and identity management
• Strong troubleshooting skills with Windows and macOS
• Familiarity with network troubleshooting (DNS, TCP/IP, VLANs, firewalls, VPNs)
• Understanding of basic cleanroom protocols and ESD awareness; some support calls will require entry to controlled areas
• Desirable (not required)
• 3–5 years of experience in IT support, system administration, or technical support roles
• Experience working in research, scientific, or quantum computing environments
• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
• Certifications such as CompTIA+, Linux+, Microsoft Azure, or Cisco CCNA