Technical Account Manager

Join AutoRABIT as a Technical Account Manager, where you will develop a deep understanding of customers' business and technical objectives, drive their success, and enhance customer satisfaction. You will collaborate with cross-functional teams, manage technical issues, and contribute to product improvements. This role offers opportunities for growth, a supportive work community, and the chance to make a real difference in a dynamic environment.

• Develop a strong understanding of customers' business and technical objectives, environments, and use cases, and create strategic joint success plans with clear objectives, milestones, and measurable KPIs.
• Drive the customer's P2V (Purchase to Value) journey, helping protect recurring renewal revenue and identifying opportunities to enhance Net Retention Rate (NRR).
• Monitor product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value.

• Demonstrated empathy for customers and a passion for contributing to revenue and growth
• Working knowledge of Salesforce, JIRA, Git, and similar SaaS, development, support, or Customer Success platforms
• Strong verbal and written communication skills, including the ability to document technical issues, recommendations, and customer action plans
• Knowledge of the Salesforce platform and Salesforce development ecosystem, including concepts such as metadata, source control, deployments, release management, and CI/CD, is strongly preferred
• Collaborative, persistent, analytical, and self-directed approach to problem solving
• Working knowledge of software development concepts, APIs, source control, CI/CD, release management, and cloud/SaaS architectures
• Experience in a customer-facing technical role supporting cloud-based/SaaS technology and working with both business and technical stakeholders
• Strong presentation and customer communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
• Ability to quickly understand and articulate technical architecture, product capabilities, customer workflows, and business requirements
• Demonstrated interest and ability in combining technical problem solving with customer relationship management
• Previous experience in Technical Account Management, Customer Success, Solutions Engineering, Technical Support, Professional Services, Salesforce administration/development, DevOps, or a related customer-facing technical role is preferred
• A bachelor's degree in a relevant field or equivalent practical experience
• Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role