Account Manager (CX, Native Spanish Speaker)

Join our team as an Account Manager, where you will be the main point of contact for key accounts, helping them maximize the value of our software solution. You will work closely with our sales, product, and support teams to provide an outstanding customer experience and help restaurants optimize their operations. Your responsibilities will include customer relationship management, maximizing product value, problem-solving and strategic support, analysis and reporting, and customer retention and growth.

• Act as the main point of contact for key accounts, understanding their needs and ensuring their satisfaction with our solution.
• Help restaurants fully leverage our software by providing training, best practices, and strategic guidance to improve their daily operations.
• Collaborate with support and product teams to address issues, identify areas for improvement, and ensure a seamless experience for our customers.
• 👉 Analytical and problem-solving mindset, capable of identifying challenges, proposing solutions, and enhancing the customer experience
• 👉 Proficiency in CRM tools and digital platforms for customer management and data analysis
• 👉 Excellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions
• 👉 4-5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality-related company
• 👉 Passion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate
• 👉 Previous experience working at a fast-paced startup
• 👉 Previous experience working in a SaaS product
• 👉 Experience working in the HORECA sector