Customer success manager Canada (Montréal)

Join Arenametrix, a B2B SaaS startup revolutionizing the entertainment industry. As a Customer Success Manager, you'll drive growth and expansion in the North American sports and cultural sector, ensuring customer satisfaction and developing our client base. You'll also engage in performance marketing, showcasing our brand and expertise. Ideal candidates have a Master's degree, experience in B2B SaaS, excellent communication skills, and a passion for data.

• Assurer la satisfaction des clients et proposer des solutions adaptées à leurs besoins.
• Développer la base de clients en prospectant activement et en établissant des relations.
• Mettre en avant le travail réalisé avec les clients en rédigeant des études de cas.

**Qualifications**

• You hold a Master’s degree (e.g., from a business school).
• You have prior experience at a B2B SaaS scale-up, particularly in sales and business development
• You have excellent written and verbal communication skills
• You are bilingual or even a native English speaker
• You have a structured mindset: you can explain complex ideas simply, create a clear and comprehensive writing plan, and organize your arguments
• You enjoy working with data, handling Excel spreadsheets, and writing complex formulas
• You’re not afraid of a challenge; you’re results-oriented and never get discouraged.
• You can work independently, aren’t afraid to take on responsibilities, and are motivated by the project.
• You’re eager to get involved in a rapidly growing scale-up and have a great experience in Rome as part of a team of passionate people!